09-03-2021 02:39 PM - edited 01-06-2022 03:18 AM
Anybody know how to get your money if you have been charged twice for your monthly plan
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09-03-2021 03:55 PM
Follow @Anonymous advice and check your account for the extra payment to be in your available funds. If not wait to see if it's just a pending transaction. However if autopay did charge your card twice you may want to contact customer service in a few days as per @Anonymous instructions to have a CSA open a ticket with the tech team as to the cause of the double charge. Refunds take up to 30 days so seeking that particular recourse may not be worth the trouble since its just easier to leave it your balance for your next renewal payment.
09-03-2021 02:44 PM
sign in to Self-Serve, to review your account, if you found at Available Funds: $ ? has the amount left,
leave it for next bill cycle the will take it from there automatically,
or Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice service Team the will help you 100%.
Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket
Good Luck
09-03-2021 02:42 PM
@Stevo0725 : Do you see it as added in to your Available Funds? If so then just leave it there for your next renewal. If not, then it might just be a pending transaction on your payment card. Maybe give a day or three and see if it drops off.