Overcharged

[Megsescape]

First time doing this, and first time with a problem with public mobile, but I was charged three times this morning for my usual monthly bill. 

A little disappointed that I’m being told (by the chat support) to make this post about it. Would have appreciated being able to speak to someone directly.

[Megsescape]

All three charges are the exact same amount, and have all been taken from the account already. Have just made the ticket, thank you!

[softech]

@Megsescape you sure some of them are not only pending charges? 

But check with PM CS agent.  Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Ticket", click "Contact Us"  then choose a topic, click "Login", finally click "Click here to submit a ticket ↗" 
    (if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code")
     then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there