Overcharged

[Joanne318]

I have been charged twice on my credit card for August. How can this be corrected?

[slusagm]

@Joanne318 and check if payment history shows one or two entries for August 

but likely yuu need PM to check and sort out

[Joanne318]

Thanks. No, there has been no change and no payment pending.

[Joanne318]

Good question, but no the two charges were on the same day.

Thanks 

[Chalupa_Batman]

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@Joanne318 wrote:

I have been charged twice on my credit card for August. How can this be corrected?

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Hello @Joanne318 

Several people have reported double charges in August, you're not alone. Please contact a CS Agent via these links.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

EDIT: @slusagm pending charges don't last 3 weeks. Pending charges only stay on credit card usually up to 72 hours to be processed. 

[slusagm]

you sure one of them not pending charge? Or Available Funds on My Account does not have the extra money  there ?

you can ask PM to check.  

Just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen       

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[HALIMACS]

By any chance was it August 1st and August 31st, @Joanne318 ?

If so, completely normal as cycles are every 30 days, not monthly.

If not, and you only have 1 PM account, contact customer support.

To contact a Customer Support Agent, there are 2 methods:

1. Use the ticketing system by clicking here , then Contact Us,  or, 
2. Send a private message to Customer Support Agent by clicking here.  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.