Overcharge

[cinlot]

I have switched to samsung galaxy to S26 on August 3rd, I also purchased eSIM on that day. It should be waive $5 3G network fee on August 21st ( next renewal day). But now I check on my account it still charge me $5 on September 20th, which it $10 overcharge, please check it out.

[softech · Accepted solution]

@cinlot 

it could take as many as 30 days for the system to picks up the new phone info and drop the charge.  But since you upgraded the phone 3 weeks ago, you can ask PM CS agent to check the account and help to drop the charge on and issue a $5 credit. 

Please open ticket using Public Mobile Expert Messaging , Select Start a Chat to begin (You will need to use your current Community account to login to submit the ticket):
          https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/sms alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre