Over payment

[Tforrest]

I changed my plan and paid for the new plan immediately, however, the former plan charge was also taken out of my bank account on the pre-authorized payment date.  I would like to have that charge returned but not sure how.  Thank you. 

[AK32]

That is pretty standard for Public Mobile, its best to schedule plan change on renewal to avoid it. The good news is the money will still be there and applied to your next monthly charge, but if you want to try to get a refund you will have to ask a customer service rep if they will do it for you, it is up to their discretion so id suggest asking politely and seeing if they will do it, you can message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
 

[Yummy]

ANY time you change your plan you will get charged.

PM does not refund difference between old and new plan, so no refund.

That is why we always advise to SCHEDULE plan change on next renewal when change and payment will be in sync.

[ShawnC13]

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@Tforrest wrote:

I changed my plan and paid for the new plan immediately, however, the former plan charge was also taken out of my bank account on the pre-authorized payment date.  I would like to have that charge returned but not sure how.  Thank you. 

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@Tforrest when did you do the immediate plan change and when was your previous plan do to renew.  If it was the same day the process could have already been in action.  If your previous plan was charged on a later date I would contact the CSA by creating a trouble ticket through the chatbot and have them look into it.

[eddieO]

@Tforrest, not sure if a support agent will be willing to refund the overpayment as you selected to change plan immediately but you can try asking, you'll need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

If future, it's usually best to select "Change on renewal" so that you do not forfeit any unused days remaining on your current plan.

[Handy1]

@Tforrest  Sorry PM is pre paid and no refunds , it’s why it’s advised to change plan on renewal option to avoid losing money 

Change plan in 3 easy clicks

Once you find plan you want be sure to (change on renewal )So you don’t lose money on current cycle

but you can try to dispute it with support best of luck 

send  a  private message   To CS_Agent

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437