01-13-2024
06:42 PM
- last edited on
01-14-2024
09:08 AM
by
computergeek541
I checked my credit card statement and found that i was charged three times in Jan., instead of two - how do i get hold of someone to find out about why this was done??? Bloody submit a ticket thing to talk to CS is useless ... getting frustrated ... any help????
01-13-2024 08:04 PM
I sent a direct message (click on the envelope top right of this screen) to CS_Agent and got a prompt response and solution to a billing problem this afternoon/evening. Hope that helps.
01-13-2024 07:00 PM
Hello there, and thanks for visiting our community forum.
The community is a great way of searching for answers and help from our customers, however if you still need assistance, and you have reached out through a private message, we kindly ask to keep an eye on your community inbox.
Our customer support team will get in touch as soon as possible.
Public Mobile Team.
01-13-2024 06:51 PM
Thanks, i have tried that link
01-13-2024 06:51 PM
Have two accounts and charged for three - no changes made
01-13-2024 06:49 PM
@Cheryle_P you have two accounts with PM but got charged once?? any chance one of them is a pending charge?? please confirm with the bank
Also, did you make any plan change in Jan??
01-13-2024 06:44 PM
@Cheryle_P: You can contact the public mobile service agents by direct message through clicking the below link; https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Explain to them your issue and they'll surely be able to help.