Over charged

[Sara-k]

Hi u guys charge me twice amount of 39.94$ i try to submit a ticket but I can't i am a new customer and i am very disappointed 

[Jaken]

Hey Sara-k,

Is it possible that you could’ve accidentally bought and ad-on? 

I hope this was helpful 🙂

[HALIMACS]

@Sara-k 

are you sure you’re not seeing a pending charge on your credit card and an authorized one?

Or perhaps 2 pending charges?

It’s possible one may not settle to an actual payable charge.

Otherwise, check your available funds to see if the extra payment is there, if it is, it’s banked for a future use/renewal.

[Sara-k]

Thanks

[hairbag1]

@Sara-k 

here's a link to contact a CSA. Watch the little envelop icon on top right side of page will be highlighted when they respond.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[LitlLdy · Accepted solution]

@Sara-k , hi we are all Customers here on this public/open forum. We don’t work for Public Mobile sorry. The virtual assistant/chatbot is still broken but you can send a private message to a CS_Agent using the method below. 

You can send a private message to a CS_Agent: ->   https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Customer Support Agents are available from:

• Monday to Sunday: 9 AM to 10 PM EST

A CS_Agent will respond back in your Community mailbox at the top right of this page (envelope icon to the left of your community avatar).