My billing isn't adding up. My bank shows x4 billing today. My statements on this app shows I'm being billed for things I don't understand and haven'tauthorized. I never use top ups, in fact I rarely use the data I pay for in my plan, let alone run out and purchase more. Why am I being billed all this extra money?
@81piche, my online banking will show pending charges and then when they get posted the pending entries are gone within 24hrs or so, so it could be that but if you are seeing other charges on your actual PM account for thing you have not purchased like add-ons you should speak with an agent by using the links I posted first. Is it possible that the other account user has not purchased any add-ons? You should confirm with them as we have seen this happen here before
they both supposed to be renewed on the same day? if so, that 2 of them probably just pending charges, common with credit card, it might take couple days for the pending charges to drop off. Don't guess, check credit card first
you sure not pending charges? and you sure not your other family accounts also renewing today? Check with credit card first
if you are sure it might be a problem with PM, ask PM to check
open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen
