01-25-2024 12:56 PM
I switched to Fido but public Mobil still charge on my card
01-25-2024 01:55 PM
@Ukhan
You may also want to make sure that your port to Fido was successful. Are you able to receive calls and texts with Fido? If not, then your port failed and that is why you may have been charged.
01-25-2024 01:12 PM - edited 01-25-2024 01:18 PM
When was your renewal date?
If you ported a day after the renewal date then you will be charge for the rest of the month.
Check with a CS_Agent to check your renewal date and when you ported out and plead your case for a refund if it was after the renewal date.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
01-25-2024 12:59 PM
@Ukhan Reach out to CS AGent at this link, https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437. Should have deleted your account when you ported out. They can sort it out.
@Ukhan Did you port you number from PM to Fido ? If your PM account is closed and still being charged please submit ticket with support
send a private message To CS_Agents
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
