Ordered a sim card that dis not arrive.

[KIMBERLEY78]

I ordered and paid for a sim card months ago, and have not received the sim card. Please refund my money.

[KIMBERLEY78]

The order was placed January 8, 2023 and the sim has not arrived. 

[softech · Accepted solution]

@KIMBERLEY78 

Sim card delivery from PM online could be as many as 3 weeks

However, since it has been a month, it could be lost.  Open ticket with PM support to confirm if they got the order and if the sim card was sent out.  Try to arrange something with them, maybe a reimbursement of the sim cost for you to buy locally instead

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Sim card order", then click "Contact Us",  then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[computergeek541]

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@KIMBERLEY78 wrote:

I ordered and paid for a sim card months ago, and have not received the sim card. Please refund my money.

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Members who reply to these messages are usually customers. You will need to contact Public Mobile to request a refund. Please send a private message to the username CS_Agent