Ordered Sim

[marychrischavez]

My sim card didnt arrive. Almost 2montgs now.

[HALIMACS · Accepted solution]

Here's what I would do, @marychrischavez 

I offer this as many customers seem to be waiting a long time for their SIM cards these days.

Go to a corporate TELUS or Koodo location, or a Mobile Klinik, and get a Public Mobile SIM card.  Here's the store locator:  Public Mobile | Find a Store

Then, advise Public Mobile CSA staff that since they didn't fulfil their order after 2 months, you'd like them to cover the refund of the original order PLUS a credit toward the purchase price of what you had to pay for the SIM card.   If you have to, screenshot them a copy of the purchase receipt.

It's the least they can do for such a long wait when you should have been activated by now.

[LoveNature]

@marychrischavez 

how you make order from online do you using email address, contact them will check it out in system for you.

[softech]

@marychrischavez no worry, message them and give them the email address used and and they can lookup for you

  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[marychrischavez]

I dont have it.the order no. My phone got factory reset. No data restored.

[hairbag1]

@marychrischavez...

these guys promise fast free delivery. If you're in the GTA, they have pick-up option.

Ask PM CSA to credit your account for missing sim.

https://canadiancellsupplies.com/collections/sim-cards/products/multi-sim-card-for-standard-micro-na...

[LoveNature]

Hi @marychrischavez 

send a private message to CS_Agent with your order #.
here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437