Order for Sim card not received about 1 month

[whatgives]

I have not received my order for sim card after one month of ordering.

My credit card is charged, but I did not receive my sim order, the tracking page says that the order is confirmed, but no tracking number.

[Yummy]

Yeah, that could happen... Contact agent for replacement, no other way.

It will be nice if they could deliver to local Telus/Koodo store so there would be no doubt in your claim not receiving it.

[Andy85]

Hi @whatgives,

It can take up to 3 weeks to receive a physical SIM card when ordering it from Public Mobile's website. It sounds like there could be an issue in your case since it has surpassed that point. I would recommend reaching out to customer service to report the issue. You can write to them by using the following link and consider asking for a reimbursement or for them to reissue a new SIM:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to explain the issue to them. They will respond to you in your community inbox so check it from time to time. (Little envelope icon on the top-right of this page).

In addition, there are other ways to purchase SIM cards if you do not want to wait 3 weeks by repurchasing from the Public Mobile site. 

1. You can order a Physical SIM directly from Amazon! Shipping time tends to be quicker with Amazon.
2. You can order an eSIM (electronic SIM) directly from the Public Mobile App and start using it right away.
3. You can pick up a physical SIM card from a nearby store. To find out which stores near you sell physical SIM cards, you can go to https://www.publicmobile.ca/en/qc/pick-up-SIM and enter our postal code. The site will then suggest you stores closest to you that sell SIM cards.

[hTideGnow]

hi @whatgives sim order can be as many as 3 weeks, but 1 month is too much

please submit a ticket with CS Agent here and ask for status 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437