hi @reh8243 bold or not does not matter.
maybe open ticket with PM CS agent
First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM
If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):
What is the issue, maybe we can help @LaDelle
See help articles:
Public Mobile Representatives customer support agents (CSA) can be conacted by either two methods, found here: