12-11-2022 09:04 PM
Hi Sir,
My Customer support code number is # 643484.
My incoming call and text message from another people call me and text me is OK. But CIBC account open cell phone is OK. Only text message isn't working. Could you please check it for me.
Thank you
Solved! Go to Solution.
12-11-2022 09:14 PM
@DanielKeeSi did you just join and port in your number?
System generated text like 2FA will take couple days to come for two reasons
1. it does take longer for system to recognize the new "home" of your phone number and route the text to the correct provider
2. Financial institutions purposely add a delay for ported number to avoid sim fraud
usually you should start seeing some 2FA text on the 3rd days and will get everything working after a week.
12-11-2022 09:09 PM
@DanielKeeSi hi this is not were you answer a support ticket this is an open forum for all to see,don't share any personal info,to respond to a support ticket check your private message envelope top right corner
12-11-2022 09:08 PM
If you just activated and did a port over, it can take up to a week for short codes to work properly.
12-11-2022 09:06 PM
@DanielKeeSi , did you complete a number transfer recently. It might take a couple of days for the short code text to work.