Old Device Serial number is letters...

[BobbyeeJohanna]

My old device serial number is a sequence of letters. When I am filling out the form to activate my sim card, it only lets me type numbers. 

Am I doing somethign wrong? Is there another serial number for my phone that consists of numbers?

[Athos]

I had this same problem. The online form says you online need to fill out one of the fields, so either your old account number (phone number) OR the serial number.

[srlawren]

Try looking for ESN instead of serial number.

Better yet: omit it and use the account number from your previous provider instead.

[cricketfan]

Input the numbers on your sim card in that box. 16 digits I think.

[Samianauman]

@bobbyjeejohanna

Activating sim doesn't required anything from phone you only need a unlocked phone or locked to telus or koodo
Here's a link follow that all details are there
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-to-Get-Started-With-Public-Mobile/t...

[mimmo]

what exatly are you trying to do?

if porting you oly need your old account number your old accout name exatly as is and your old phone number.

activating a sim  card you need teh sim card number of teh new sim, you then can pop the sim into any unlocked phone or a telus or Koodo phone that takes a sim card.

[NDesai]

Its asking for SIM number and not your phone's serial number. Sim number should be on the card or back of the sim.