Office of The President Has Been Called

[talkalot]

I really got to say I am disappointed how Public Mobile has handle this inquiry, as mentioned an effort would be made to contact Telus Corporation and the call was made. I had an opportunity to speak with a member who representative the President and C.E.O of Telus. Well see where it goes. I will keep everyone posted.

[Corry]

Also, with my wife’s account she cannot receive anything from public mobile because she cannot authenticate because they send this to her phone number that is not in service. 

[Corry]

For my phone I can receive incoming calls but cannot call out. It always says calls failed. 
I can use email text and data. 

for my wife’s phone she can log in and customer service sent her a new code to scan. Which did not work because the QR code they sent was “old” and did not work. 

[hTideGnow]

HI @Corry 

for the one you cannot make calls, you can receiving inbound calls? and data work?

for your wife esim, can she login the app using email to receive the 2FA?  if she can, a possible way to fix it is to login the app and buy another esim.  It works for some people with similar problem

[Corry]

I have been fighting to open two accounts. Currently I cannot make out going calls. 
for my wife, customer service is telling her to go out and buy a SIM card (and her phone is newer than mine.  What a failing company. 

[doitright]

The system worked 100% audio quality 100%. The support and bot answers and time lost is a deal breaker 

[doitright]

Can you please give me the CEO email address.I cant pay my bill because my email and account lost .The support bots tell me to submit a support ticket wont let me !  I spent 25 +hours over a month trying to resolve this and give my new credit card number .The support bot just informs met to go to support around and around . I may just go to land mobile fm radio and voice over the internet 

[srlawren]

I would call this a win-win.  🙂

[fftljoe]

finally 🙂 lol

[ShawnC13]

Nothing it looks like he has been able to successfully port out

[rkreddyb4u]

so there is no Issue in activation and porting - what is outstanding ?

[ShawnC13]

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@Shazia_K wrote:

Hello @talkalot, 

I'm sorry for the delay in responding back to you as you might already know we are currently receiving a higher volume of requests than our usual.

I see that we had activated your plan on a free 10 days pass so you can have your number ported out and the port out was successful. 

Please let me know further help is required. 

Thanks,

Shazia

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I wish I could give this post 100 Bravos!!

[Shazia_K]

Hello @talkalot, 

I'm sorry for the delay in responding back to you as you might already know we are currently receiving a higher volume of requests than our usual.

I see that we had activated your plan on a free 10 days pass so you can have your number ported out and the port out was successful. 

Please let me know further help is required. 

Thanks,

Shazia

[jheili99]

@ShawnC13he doesn't care either way.. he just wants to pester and cause financial harm to PM and thinks eventually PM has had enough and activate his account for free....he is now trying since weeks and spend so much time that one must think he is either retired or unemployed, because collecting empty bottles house to house would have gotten him the 15.00 to re-activate his account so he can finally port out much faster and less troublesome....instead he goes the "annoy enough" route....i actually start laughing about his post as they can be very entertaining and educational to teach my child, to not end up like this ever...lol....

ps: this post is just for entertainment purpose

[ShawnC13]

A representative of the CEO who will screen the call take the info and then will send out a standard response. 

Dear Customer thank you for taking the time to notify of us the situation you have encountered with your service.  We are aware of the situation and are looking into new procedures, and systems to avoid this in the future.  Thank you for your continued patronage.

Telus CEO

not trying to be a smart ass but I am pretty sure how so many of these things go.