Number transffering issue

[yjkim284743]

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat

how can I solve it?

[BKNS27]

@yjkim284743 

The PM moderator will not contact you through this Community. You need to create a ticket as noted by other PM Community members.

[hTideGnow · Accepted solution]

@yjkim284743 

Open a ticket with the Mod.  Tell them what's happen on the ticket.

For porting request, I believe you should enter your account number from your previous provider

(as a reminder.  You still need to keep your old SIM card from the old provider.  Once mod got all the info and start to port your number, you will get a SIM from your old provider, you need to reply YES within 90 mins for the PORT to go through)

To open a ticket with mod, click on the Bubble or directly at : https://publicmobile.ca/chatbot
type "Submit a ticket", select Account-specific issue, then select I need a human now. Follow the prompts to submit a ticket.

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Anonymous]

 @yjkim284743 : Put your original SIM back in and wait for the call (if they haven't already tried). Then you'll need to leave it in to wait for the confirmation text from the old provider.

[Dunkman]

@yjkim284743 

How long ago was the message?

Did you enter an alternate number?  

You also might want to keep your original carrier SIM card in your phone just in case Telus porting team calls you.

For most ports, you can ignore the section on IME.  Just use account holder name, phone number and account number.