Number transfer

[Sober]

How do I avoid the runaround in trying to transfer my number from Koodo prepaid ? Log in, try again. Log in, try again. 

[Chalupa_Batman]

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@Sober wrote:

How do I avoid the runaround in trying to transfer my number from Koodo prepaid ? Log in, try again. Log in, try again. 

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Hello @Sober 

Transferring a Koodo Prepaid requires customer service involvement. Here's how.

Please use the following link to contact customer service to assist you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

[hTideGnow]

hi @Sober 

with porting from Koodo Prepaid, you need to get a new number first and ask PM support help with porting after the line is activated, you have the new number now?

I think you have trouble logging in and ask PM support's help with the port.  What you need to do now is to submit a ticket with PM agent for help with the porting from Koodo Prepaid

you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage