Number transfer

[Graeme2]

I have gone through all of the number transfer prompts with the chat bot and my number still has not been transfered. Help me please.

[softech]

@Graeme2 

new activation or existing subscriber try to port after ?

if new activation, did you use the PM app to port (Step 5 of subscription)

and is your PM sim currently active? can you make outgoing calls?  Did you get a text from your old provider and did you reply YES?

if you cannot even make calls, it is not a porting issue but a problem with the setup, please open ticket with PM support.   

Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there           

If you can make outgoing calls but not receiving incoming, There is a number to call to talk to live support,  they can confirm portig status I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed