Number transfer

[Cris333]

Hi guys, i wanted to transfer my old phone number from bell to public mobile but i forgot to answer the text to authorize to transfer my phone number and now its not letting me transfer it. I cant get in touch with anybody from costumer service since it show error 404. What should i do now?

[Andy85]

Hi @Cris333 

I would suggest calling the Porting team so that they could retrigger the porting process for you. It appears like the transfer is stuck but they can restart the process. The number will be sent to your community inbox so keep an eye on the little envelop icon for an incoming message. Unfortunately, we cannot post phone numbers in the main community page.

After contacting the porting team, if you still encounter issues, I would recommend submitting a ticket to the customer service team for further support. You can use the link below to submit a ticket.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to explain the issue to them. They will respond to you in your community inbox so check it from time to time.

[Handy1]

@Cris333  No worries I’ll send you the porting team number private message right away , they can re trigger the port request for you .