Number transfer

[lein2299]

I have a new member that signed up. Could not get the number to transfer. Set new number up on account. Tried to transfer old number from telus but says phone number invade. Any ideas how to get his number transferred to public

[BKNS27]

@lein2299 

Since the number was with Telus. Contact a CS_Agent to help you port your number from Telus.

https://widget.telus.tiia.ai/libs/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&lang=en&toggle=fals... 

As a reminder, your account with Telus must be active and keep the Telus SIM in your phone to reply to the text from Telus confirming you are porting over to PM.

[slusagm]

You will need Public Mobile to help.   Simply open ticket with PM using Expert Messaging.  Click the Orange Chatbot icon on the lower right to start, or use this link  https://widget.telus.tiia.ai/libs/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&lang=en&toggle=fal...
 (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) 
 
PM will reply you via Expert Messaging   between 9AM-10PM EST (Mon-Sun)
(for help with Expert Messaging, check here: https://publicmobile.ca/en/get-help/articles/expert-messaging )  

[hTideGnow]

hi @lein2299 

No worries, all Telus numbers an be transferred here.   Ask PM agent to help and confirm why the system cannot do it automatically for you

Ask the "new member " to

open ticket right at My Account (or PM app) using the new Expert Messaging that just introduced today.  Submit ticket with Customer Support through Expert Messaging in one of these ways:

• My Account on a browser: click Message Centre on the left pane to "Start a Chat"
• Public Mobile App : Go to Support tab, click "Chat with an Agent", and "Start a chat"
  (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email" or Send Voice Message)     

If  cannot access My Account/PM app, use this link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
please use the same Community account credentials now to login and submit ticket