Number transfer

[phil26]

Need help !! I have not been able to connect to PM . I have tried resetting it multiple times .. I received a message telling me that the SIM card I installed yesterday ended in 3683

however that is not the right SIM card number that I have ! Very frustrating 

what can I do to resolve this ? It seems to be a porting issue and I hear that I will likely not be able to keep my old number. I was also asked if I wanted to try a different SIM card or try eSIM .. I responded yes to trying an eSIM card. Have not received a response yet 

[hTideGnow]

hi @phil26 

yes, PM agent can do that, but you have to message them properly, not just post here

look like CS agent already talking to you.  Please reply their message using this link:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[phil26]

can you send me a Esim ? email me something to fix this issue 

[phil26]

can someone plz help me ! im still locked out 

[phil26]

I was just told by Koodo that a transfer request for my number did not exist . Then the message said “ goodbye “ and hung up

unacceptable 

[CSA_PM]

Thank you for bringing this to our attention! The customer was already in a private conversation with one of our agents when the post was escalated. The agent will continue assisting them directly.

[phil26]

I received a message that I had a $5 credit to order an eSIM card to resolve this issue. However when I go to my account the only option is to buy a physical card ! I have 2 physical cards and neither one works ! I have tried purchasing an eSIM as well however the same message appears .  INVALID PHONE NUMBER 

[slusagm]

are you porting in?  ask PM to help with the login and sort out the port problem

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage