Number transfer

[Calgal]

I followed all of the steps necessary to transfer my number from TELUS to PM, I got the verification text from TELUS asking if it’s me that was doing this transfer. Answered Yes to it within the 90 minutes but I haven’t received a confirmation from PM yet. It’s been about 11 hours since I started the process. My TELUS SIM card is removed and my phone seems to be working correctly. 

[Calgal]

Thanks everything looks good when I checked it looks the same as the screenshot you sent me. 
looking forward to saving some $$ every month

[Handy1]

@Calgal  Then check phone setting and make sure the PM eSIM is enabled / set to primary or if iPhone that you toggle on “turn on this line “ and reset network settings and test again 

Toggle on

“Turn on this line”

[hTideGnow]

HI @Calgal 

remove the Telus sim card first 

make sure the PM esim is set as Primary (or enabled) and enable "Turn on this line"

try reset network settings once more and if still same, reboot the phone once more

last, call porting team and ask.  I sent you the number already

[Calgal]

Thank you, I did reboot my phone but it still had the TELUS SIM in it at that time. I’m using an eSIM with PM. 

[Handy1 · Accepted solution]

@Calgal  So sounds like you did everything right , now it’s time to try the public mobile sim card in the phone and  reboot the device . Test incoming and out. Calling calls text and data . If still no luck try the Telus sim back in the phone if it works then port wasn’t complete and you can call the porting support team to re trigger the port request 

Call the number in the link below to obtain support for a stuck port.

https://community.koodomobile.com/tips-tricks-troubleshooting-232914/phone-number-transfer-error-781...

[hTideGnow]

HI @Calgal 

have you tried reboot your phone with the PM sim card inside? if not , please try

or It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (envelope on top right), check for the number and call