03-28-2024
01:08 PM
- last edited on
03-28-2024
10:58 PM
by
computergeek541
My number transfer was stuck, but the losing carrier authorized it now and says public mobile needs to activate it. Can you please do this?
03-28-2024 10:59 PM
@MoHand_S wrote:My number transfer was stuck, but the losing carrier authorized it now and says public mobile needs to activate it. Can you please do this?
Please do not send messages with your account specifics to the username "csagent" as that is not a Public Mobile staffed account.
03-28-2024 01:44 PM
We’re good! It’s working now and I didn’t even need to call porting team.
03-28-2024 01:36 PM
Thank you, telling the porting team to “please activate” is exactly what I might need in 60 min or so if it still is not working.
outbound works and actually shows the ported number as my outbound call display
inbound to the ported number still goes to the old losing carrier
inbound to the temporary number rings my phone
03-28-2024 01:15 PM
try reboot the phone
but the phone can make outbound calls?
if it can make outbound, it is porting, just wait a bit longer or call porting team, I will message you the phone number to your community inbox
if it cannot make outbound calls, it is the sim problem, check with support agent
please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437