09-08-2023
09:38 PM
- last edited on
09-09-2023
12:44 AM
by
computergeek541
I transferred my number from lucky mobile. I still can't receive calls or texts on my public number. How do I correct this?
09-09-2023 07:16 AM
@Emmy_16 , for your own privacy & security please go to the top right of your message, click the down arrow (v) & select edit to delete your screenshot in your message (it shows your phone number). This is a public/open forum! Then go to your profile & also delete your screenshot of it there.
09-09-2023 02:21 AM
Your Lucky SIM will continue to work until porting is completed and this may take up to 2 hours.
Once it stopped working then power off the phone and switch the SIM card and power back on.
09-08-2023 10:07 PM
09-08-2023 09:59 PM
Maybe you have to wait a few minutes or a few hours after transfer your phone number.
09-08-2023 09:49 PM
HI @Emmy_16
will send you the number to the Porting support team. They close at 10PM, EST. you might need to call tomorrow morning
Check your Community inbox for the number
09-08-2023 09:48 PM
@Emmy_16 Here’s direct link to support . They may need to re provision the sim for you
send a private message To CS_Agents click
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
09-08-2023 09:46 PM
Yes I did.
I got this message.
09-08-2023 09:45 PM
Okay. Thanks. I would be expecting the number
09-08-2023 09:41 PM
@Emmy_16 , how long has it been since you submitted the number transfer? It does take time to complete. Check your Lucky Mobile account. If it is closed, the transfer is complete. Also, did you confirm the number transfer?
09-08-2023 09:40 PM - edited 09-08-2023 09:42 PM
@Emmy_16 Did you leave the lucky SIM card in the phone to reply YES to the confirmation text to port ? Have you rebooted the phone yet ? There’s a number for live support that can re trigger the port request will send you it private message and get it fixed