Number transfer problem

[Truck128]

I setup a new account and i transferred number from another provider however i cannot receive calls or text messages i can make calls. 

[Frank52]

@Truck128 Have you tried contracting the Porting team regarding your transfer issue? They should be able to help you resolve the problem. 

[Truck128]

I followed the steps when i setup my public mobile sim and the provider was aliant 

[HALIMACS]

Can you outline for us how you went about transferring the number from the other provider @Truck128 , and which provider you moved here from?

[Handy1 · Accepted solution]

@Truck128  I’ll send you the porting team number private message . They can give update on the port or retrigger it if needed 

[computergeek541]

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@Truck128 wrote:

I setup a new account and i transferred number from another provider however i cannot receive calls or text messages i can make calls. 

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Did you remember to leave your old carrier's SIM card in your phone and reply "YES" to the text message for number porting approval?