Number transfer issue

[pm2cotescc]

Hiya,

Didn't realize I needed to leave the original SIM in and now it's long past 90min after. What're the steps to rectify? My old SIM is back in the phone and is still working; new SIM does not work.

Thanks!!

[darlicious]

@pm2cotescc 

Indeed @computergeek541 has identified the more pressing issue..that your pm SIM card did not provision correctly upon activation. Put that in the subject line of your private message to customer support so that they can ensure your pm sim card and services are working properly before you port your number in....

So continue to use your old SIM card and once the CSA has provisioned your pm sim card to your account they can reinitiate your port request and you can reply YES to the PAT porting authorization text within 90 minutes of receiving it. Then remove the old sim card and put your pm sim card in your phone and reboot. Your port will complete in a few minutes to a maximum of 2 hours.

Send a detailed message to customer support including your account #, phone # to be ported and the full name on the account for the port request after the CSA fixes your SIM card provisioning.

Keep an eye on the envelope icon next to your avatar at the top right corner of your screen for a little number to pop up indicating a reply from a CSA. Responding promptly will speed up service times but expect a reply within an hour of opening time at 6am eastern.

Welcome to public mobile!

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[BKNS27]

@pm2cotescc 

Common mistake by new members 😞 porting over to PM. A CS_Agent will restart the porting process for you. Just keep your eyes on the envelope icon on top of this Community page to inform you the porting will be restarted.

[softech]

@pm2cotescc   you are porting into PM?  If so, I can send you a number to PM porting team, you can contact them tomorrow morning and they can re-trigger the process.  Please check your Community inbox on the top right, envelope icon

[computergeek541 · Accepted solution]

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@pm2cotescc wrote:

Hiya,

Didn't realize I needed to leave the original SIM in and now it's long past 90min after. What're the steps to rectify? My old SIM is back in the phone and is still working; new SIM does not work.

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Something is wrong beyond number porting with your new Public Mobile account. The new SIM starting to work isn't dependent on successful number porting. Outgoing services and data should have started working as soon as activation was completed. You'll want the Pubilc Mobile customer support agent to first fix that issue before reattempting the number porting.

[JL9]

Yes and make sure you go to customer service of the company you are porting from so they can reinitiate the text, etc.

[NDesai]

@pm2cotescc You will need to reach out to PM CS_Agent so they can reinitiate the port in request. Create a ticket with all the details and they will get back to you asap. 

More information here: Port Fraud Protection (publicmobile.ca)