Number transfer help

[Welder]

Co-worker is all messed Up trying to move from Freedom.

Number needs to be ported from what I read. Please lend a hand

Thanks

[softech]

@Welder 

PM is having problem provisioning text capability for new activations.  And if you are an iPhone user,  iMessage activation by phone number will also be impacted without a working SMS. 

PM is working on a fix but for now, they can only resolve the issue on a case by case basis.  Please open ticket with PM support by messaging CS Agent here: 

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

[Welder]

Public mobile network is up and can receive calls but no sms

[BKNS27]

@Welder 

What was the error message?

[hTideGnow]

Hi @Welder 

what your coworker has done so far?  he completed the activation and requested porting?

I have sent you the porting support team number.  Please check your Community inbox (envelope on top right), check for the number and call