Number tranfer

[Jumperboy1792]

Need an agent to restart the transfert from fizz to public mobil other wise i will request a refund 

[Jumperboy1792]

The transfer was canceled and i cant get in the account 

[softech]

@Jumperboy1792 

if you are not connecting at all, this is a sim provisioning issue, are you using esim or physical sim?  If esim, do you see the esim on your Sim Manager screen (or Settings> Cellular on iPhone) ?

[Jumperboy1792]

Surviece not working i got te text transfer is called of 

[softech]

@Jumperboy1792 

is your service working? do you just not able to login My Account?  Let us know what works and what not, there are different paths for further troubleshooting

[hTideGnow]

HI @Jumperboy1792 

I think it is time to submit proper ticket. please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Jumperboy1792]

I have called both numbers they dint doo nothing foor me 

[Jumperboy1792]

Dint work out for me i am discuraged 

Nothing is working for me like even my account seems bloked or loked its not my email or my password. Its saying (forbiden A1) i am realy sick of this none can doo enything but they can bill my card do i was so happy to join public mobil 

[softech]

@Jumperboy1792 

no worry, it is easy

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed