Number porting

[Ordog]

Hey there. 

How will I know when my phone number will be ported over? Will I be notified?

[slusagm]

Did you reboot phone and check if incoming calls work?

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them 

[hairbag1]

@Ordog 

You already replied YES to port request...right ? Just leave the old sim in the cell until it quits work, then install Public Mobile sim. Should be good to go if port was successful. Depending on who old network is could take a few hours to a few days.

[hTideGnow]

hi @Ordog 

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone?  If you cannot the port was not done.  But try reboot phone can test again 

if still no inbound, it could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage          

[Chalupa_Batman]

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@Ordog wrote:

Hey there. 

How will I know when my phone number will be ported over? Will I be notified?

---

Well @Ordog  First, you need to keep your old providers SIM card in your phone as they will send you a text to ask permission to port. Then you'll have 1.5 hours to say yes. Once you say YES to the text, you will shortly see the providers name turn to SOS. Then, turn off your phone, take out old providers SIM and enter the PM SIM and restart your phone. If it doesn't work right away, do a Network Reset on your phone and reboot. Then you should be up and running.

If you haven't started the process yet, I'd HIGHLY recommend you have a SIM card for PM available and ready to sign up with. Sign up first with PM and get a temporary number. Once you are active, then make sure you can make and take calls, make sure you can text and receive texts and finally, make sure data works. If all three work, you can log into your account and port the number over. It's super easy to do. But you'll have to place your old SIM card back in the phone for you to get that text... and of course the rest above about SOS and so forth...