Number porting issue

[SophiaP]

Hi there,

I selected to port my number from old provider and I received a text message from Public Mobile saying the following:

“Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. “

However they never contacted me (I never took out my SIM) so now my old provider cannot cancel my services since this error has not been corrected.

Please Help! 

[Dunkman]

@SophiaP 

Check your private message inbox.  I already sent.  The envelope icon on the upper right corner of website. 

[SophiaP]

Yes that’s exactly what I thought…

thanks for getting back to me, where will the number you’re forwarding come up?

[Dunkman]

@SophiaP 

Interesting. If you are able to receive calls, your port should be done properly. See what the Telus team says. 

[SophiaP]

I am able to receive and send out calls! 
yes please send the number 

[Dunkman]

@SophiaP 

What happened when you put your PM SIM card in the phone? Are you able to call out and send texts?

I will private message you the Telus porting team phone number.  This number is only used for porting issues.