Number porting error

[googler]

@Moderator I received message that my number porting was declined by previous service provider as the account was cancelled. I try to request a new number using change phone number but it gives error number change failed. Can you reset it so that I can choose a new number. Thanks, Kamlesh

[computergeek541]

The correct moderator user name is actually Moderator_Team.  You'll have to follow Shawn's instructions to verify to them that you own the Public Mobile account before they can start fixing this for you.

[ShawnC13]

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@googler wrote:
@moderator I received message that my number porting was declined by previous service provider as the account was cancelled. I try to request a new number using change phone number but it gives error number change failed. Can you reset it so that I can choose a new number. Thanks, Kamlesh

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So your previous account is closed and that is why you can't port that number?  You will need to send a private message to the moderators for assistance.

To send a private message to a moderator click this link.  In your message please include:

          - PM Phone Number

          - 4 digit PIN (or at least 3 of the following to verify your identity)

                    - account number

                    - date of birth

                    - complete address listed on account with postal code

                    - email address on account

                    - most commonly called numbers

                    - alternate number listed on the account

                    - last payment date and amount

                    - last 4 digits of the credit card

          -Detailed explanation

Community Moderators are available from Monday-Friday 9am(Eastern) to 9pm(Eastern) and Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

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