Number port-in

[fantima3454]

I was a previous Public mobile subscriber and ported out to Koodo…but it’s been 3 weeks and I am looking to return to Public Mobile again to take advantage of the the $40/m prepaid 70GB plan with free eSIM 

I get stuck on Step 6 of activation and I get the error code: 

“ESIM NOT INSTALLED

Something didn't go right while installing your eSIM. Click below to retry.”

I attempted to click on support and then went down the rabbit hole of logging back in to my public mobile account and it turns up a blank page on the app. Same on the website too. Unsure how to go about this as I can’t access private messaging?

pls help 

[computergeek541]

self solution removed

[fantima3454]

Thank u I have followed your guide

[hTideGnow]

hi @fantima3454 

you will need PM support agent to help.  

 you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage