02-01-2026 02:45 PM
How do I get assistance if my number port form another carrier failed and the automated msg you call tells me there is no active port for my number but it has already been released by Fido.
Need help from a person so I don't lose my number
02-02-2026 08:09 AM
No agents have responded.
Any idea how to get a response for urgent matters?
02-01-2026 02:57 PM
Thanks I will try
02-01-2026 02:46 PM
HI @kjpburke
if Fido said the number already released, you will need to ask PM agent to confirm
ask PM support agent to help, you can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
