Number not working

[unikenzie]

I ported a number over to my account yesterday (over 24 hours ago) and it still has not activated. I ported it from Telus and it has been cleared on their end. Does anyone know how long it will take or what I can do to get the phone working.

[softech]

@unikenzie   You Telus account was active when you request porting?

put your Telus sim back to a phone and see if it still work (can make and receive calls), If so, your porting was not completed

An important port of porting is to reply a text from your old provider, Telus, without 24 hours, did you do that?

No worry, I will message you a phone number to talk to live support.  They will provide porting status.  Please check your Community inbox, envelope icon on the top right for my message.

[MrSpock · Accepted solution]

@unikenzie you may have a provisioning problem with the account  you will need to open a ticket, to speak to a customer service agent    Click here or if you are having issues with Simon you can send private message to a CS Agent here:  https://bit.ly/2GGCJzH