Number not porting out

[Dianereed_99]

I was in Rogers. Sent a port request. Replied Yes right away but Rogers says Public Mobile appears to be blocking the port. Account is active, replied within 90 minutes and they tried 4 times from the Rogers store. Went to Telus. Told to put in a case file on Community Support.

[hTideGnow]

hi @Dianereed_99 

Telus store won't help with PM issue

please check with PM support by submitting ticket.  

 submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage