I joined PM last Thursday (Nov 17), I ported my number as instructed but when I was about to confirm payment I got an error message saying that my account activation failed. I wrote an email to PM to ask about this as the SIM was not working at all after the "activation", despite me getting an email confirming that I was registered.
I never got a reply but over the weekend the new SIM card started to work and my cell phone said I was under the Public Mobile network. However, when I called my old provider to cancel my service with them they told me I had NOT ported my number according to them. I tried calling myself and true enough it went straight to voicemail from my old provider (my cell didn't ring at all), I also couldn't get any text messages that were sent to my number. Though I could call out, I am not able to get any calls/texts.
My old provider told me if I chose to cancel my service with them now I could lose my number, so now I am still on both providers and as I need to be reachable, I am using my old line/SIM.
I signed onto self serve on PM to try to port my number that way, but under the "change number" field I got as far as putting in my cell number (to see if it's elligible) before I get an error msg saying "we are experiencing difficulties in processing this request. Please contact PM for additional assistance." So this is where I am now.
Can someone please contact me to help me with completing the porting? Or if it can't be done, just let me know and I will cancel my registration with PM. Thanks.
