Number Transfer not working

[DanTr]

My number transfer request did not go through and I need a new one sent to me by my new service provider (Public Mobile). 

[Promet]

In the first article, step 2 in the screenshot is super important to approve the port out from the old service provider with the old eSIM. 
I ran into this challenge joining PM two days ago too. 
It’d be great if PM were to emphasize this step during the activation process before proceeding to complete Transfer a Number 🙂

[Handy1]

@DanTr  There’s a number for live support to help re trigger the port request will send you it private message and get it fixed 

[hairbag1]

@DanTr 

spend a minute on some reading..

https://www.publicmobile.ca/en/bc/get-help/articles/transfer-your-number

added more to read...

https://www.publicmobile.ca/en/bc/get-help/articles/number-transfer-port-troubleshooting