Number Transfer issue.

[Ashish27]

@I moved to PM on Aug 07 th , 2026. 
After few days, I turn off the bell as primary in my iphone after going to iphone setting and use primary number as PM. 

yesterday, I cane to know that on my PM the incoming is no longer active and i was not receiving messages. Then i again turned on my bell carrier. 
what should i di

[Ali420]

Can tou please clarify what you mean? So did the port happen? And then u choose public mobile e sim as ur primary but doing so made u lose all connection/data or? 

[hTideGnow]

hi @Ashish27 

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage