Number Transfer Problem

[Kevinhyx]

Hi,

I am a new customer to Public Mobile and transferring from FIDO. I began the process of number transfer at 130PM but now it's 8pm and I have her to receive a text message from public Mobile confirming my number transfer nor does my calling work on my phone. Data and texting works.

[bobca420]

@Kevinhyx If your service with Fido was cancelled or the account isn’t active, the porting process will be unsuccessful as your service is automatically cancelled after the port. If you can still access your Fido account, try contacting them, and seeing if they can try initiating the porting process again.

[Chalupa_Batman]

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@Kevinhyx wrote:

Hi,

I am a new customer to Public Mobile and transferring from FIDO. I began the process of number transfer at 130PM but now it's 8pm and I have her to receive a text message from public Mobile confirming my number transfer nor does my calling work on my phone. Data and texting works.

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