05-27-2024 01:41 PM
Hi,
I have just requested to port my number to public mobile from my previous service provider, Koodo. I faced a problem activating my subscription during eSIM activation process and the public mobile app asked me to contact customer support agent. What shall I do?
Thank you
05-29-2024 11:13 AM
and dont have access to account details
05-29-2024 11:13 AM
need to know my public mobile account number
05-27-2024 01:48 PM
Hi Softech,
There is no Public Mobile esim on my device and I have received the welcome email with no QR code. do you know how what is needed to be done from here
05-27-2024 01:44 PM
@Keylani , use the chat symbol on the list right corner of the Web page to initiate a support ticket.
05-27-2024 01:44 PM
there is a chance that the error was there because the Public Mobile esim is already installed and just not properly enabled
On Android: Check your Sim Card Manager and see if a Public Mobile eSim is there. If so, make sure it is enabled.
On iPhone: check Settings > Celluar and see if the eSIM is there. If it is, make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on
if you don't see the Public Mobile esim there, check the Welcome email, there should be a QR code for the esim for you to scan and install manually)
If the Public Mobile eSIM is there, disable or delete those non PM sim (eSIM/Physical sim).
If the non-PM sim is physical, remove it. If the non-PM sim is an esim, disable using the SIM Manager on the phone (or set as Secondary and turn off "Turn on this line" for this non-PM esim)
Then reboot the phone and click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.
if it still does not work, open ticket with PM support using private message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there