Number Transfer Issue - No meaningful response from CS Agent in over 24 hours

[DebW]

Hey there, making a public post as that seems to be the main way to get a real response unfortunately.  My initial attempt to transfer from Bell to Public Mobile failed, because I believe I provided an outdated Bell Account Number.

Now:

• I can't retry the transfer as it claims my number is not a valid canadian number (it is)
• I received no call from public mobile on my primary or alternate number
• My ticket's get no responses
• My private messages do get a response, but its clearly just an automatic verification response mentioning my fathers account (completely irrelevant...?).  And if I respond with the verification info, there is no follow up.

Seems like from the following there is a secret support number i can call, so if that could be shared that would be great...

• https://productioncommunity.publicmobile.ca/t5/Get-Support/Number-transfer-problems/td-p/1432390

[DebW]

Data is working, but talk/text still do not work (still associated with my Bell SIM Card).  I've also already reached out to Bell and they told me they received nothing from Public Mobile and it needs to be escalated / tried again from their end.

Thanks for the number, hopefully they can help.

[Dunkman]

@DebW 

Do you have any service with Public mobile right now?  If your port failed, your PM service should be partially working.  For example, your data will be working.  Able to have outgoing text and talk.  No incoming texts or calls at your original number. 

I will private message you the Telus/Koodo porting team number. This number can be used to check and fix porting issues. Unable to fix account issues.