Number Change

[Karendevries]

Hi there, I just changed over from Koodo Prepaid and I had a number and I want to keep it. I just changed over to Public Mobile and I clicked on change number, but it said my number was not eligible. How do I make my number eligible? Can anyone help me?

[popping]

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@Karendevries wrote:

Hi there, I just changed over from Koodo Prepaid and I had a number and I want to keep it. I just changed over to Public Mobile and I clicked on change number, but it said my number was not eligible. How do I make my number eligible? Can anyone help me?

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Koodo prepaid and PM are sharing the same backend(server).  The automatic number porting will not be able to process the porting request because we cannot port a number within a server(backend).  Therefore, porting a number from Koodo prepaid to PM must be done manually by moderator.

Only moderator can access your account.  Create a moderator support ticket using the ? button at the right hand bottom corner.  Moderator wait time is up to 2 days.

[geopublic]

@Karendevries 

[ChuckYeah]

Whenit comes to Koodo Prepaid, you must contact a moderator to port the number as they use the same system.

Creating a support ticket:
Explain your issue to SIMON, seen below:

Use as few words as possible to allow the BOT to understand. Answer his questions until you get here:

Click on "Submit a ticket" and the Moderator team will respond to your concern within 48 hours. May take longer, but the promise of the new Ticketing System was that it will reduce these wait times.
About @Moderator_Team
Moderator Hours
Monday-Friday: 8AM- 12AM EST
Saturday & Sunday: 8AM-10PM EST

[GR]

@Karendevries   click here for porting help from Koodo prepaid https://publicmobile.ca.ada.support/chat/

You should remove your number from this public community forum, click on the 3dots to right of your post and click edit! 

[ChuckYeah]

Best to remove your personal info like your email address and phone or account numbers. It won't help on this forum and it makes it discoverable and available to the general public.

To remove your personal information, find your original post.
Click on the three dots in the top right corner and choose "Edit Reply." From there just delete the information or use X's or # signs to show where it would have been.