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Notice of closer of my account

denise881
Great Neighbour / Super Voisin

My name is xxxxxxxxxxxxxx and I would like to advise that I want to close my account. Please advise me how I must proceed.

2 REPLIES 2

hairbag1
Mayor / Maire

@denise881 

if you want to stop using Public Mobile but still use your current number with a different cell provider, you must keep your Public Mobile account in good standing until you initiate port to new cell provider. When the port is successfully complete...your PM account is automatically deactivated...no need for Customer Support intervention...(usually !!)

Handy1
Mayor / Maire

@denise881  Log into your account and unsubscribe , that or you can pause your credit card night before your next renewal day and the account will become suspended and after 90 days suspended it will automatically close close the account . Last option is to message support and ask them to remove the credit card info on file right away . Also if you switching to new provider the minute you port number out successfully will also close your account out too 

you can use the orange chat bubble bottom right of screen  or send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

 

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