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Noah26
Great Neighbour / Super Voisin

Yesterday, I changed my cellphone plan

I paid the money too, but I can’t use my phone data right now

4 REPLIES 4

Rajaji
Great Citizen / Super Citoyen

If the reboot option doesnt reset your data accessibility then get the solution by opening a ticket with @CS_Agent .

 

keep checking the DM.

slusagm
Mayor / Maire

You have removed the old sim card or disabled old esim?  Confirm PM sim is enabled and set as Primary.  Try Reboot phone and Reset Network Settings 

 

will13am
Oracle
Oracle

@Noah26 , try rebooting your phone and checking that your account is in active status with the revised plan in effect.  If support is required, initiate a support ticket from within your online account session.  Please review the newly updated support process.

https://www.publicmobile.ca/en/get-help/articles/expert-messaging

hairbag1
Mayor / Maire

@Noah26 

do you mean to say that you signed up for a new Public Mobile account yesterday ? 

Try restarting your cell, then try a network reset.