08-19-2026 11:51 AM
08-19-2026 01:45 PM
If the reboot option doesnt reset your data accessibility then get the solution by opening a ticket with @CS_Agent .
keep checking the DM.
08-19-2026 11:57 AM
You have removed the old sim card or disabled old esim? Confirm PM sim is enabled and set as Primary. Try Reboot phone and Reset Network Settings
08-19-2026 11:57 AM
@Noah26 , try rebooting your phone and checking that your account is in active status with the revised plan in effect. If support is required, initiate a support ticket from within your online account session. Please review the newly updated support process.
https://www.publicmobile.ca/en/get-help/articles/expert-messaging
08-19-2026 11:56 AM
do you mean to say that you signed up for a new Public Mobile account yesterday ?
Try restarting your cell, then try a network reset.