09-16-2021 12:17 AM - edited 01-06-2022 03:32 AM
I ported my Koodo number over today to public mobile. Everything looks like it is set up but my phone will not send or receive texts. Incoming and outgoing calls work as well as data. I have deactivated and re activated the account already, and went through all the settings on my phone already. Koodo has deactivated my account already to everything should be set up..
09-17-2021 10:53 PM
It’s the SIM or the PM service.
Will wait for ticket to go through I guess.
09-17-2021 10:37 PM
Will swap with my husband and see if it works Thx.
09-17-2021 10:31 PM
@Royston wrote:Me too…..switched lastnight. Koodo to public. Just no texts. What iPhone do you have?
I have opened a ticket and am waiting for help.
So, incoming calls work but just no incoming texts?
Yes, if you have another phone around, try to put the SIM into the 2nd phone, try to see if all these works
1. incoming calls
2. incoming text
3. outgoing calls
4. outgoing text
5. Mobile data
If all works, then put your SIM back to your phone and confirm again.
Just want to see if it is a device issue or SIM
09-17-2021 10:27 PM - edited 09-17-2021 10:28 PM
@Royston : Yes, the features of what you're paying for. Calls in/out. Texts in/out (both SMS and MMS). Internet browsing.
09-17-2021 10:25 PM
I’m sorry for being daft but I don’t know what features….do I try to text someone and see if they get it?
09-17-2021 10:15 PM
@Royston wrote:Curious….how do you “test” if the SIM is working in the other phone? Sorry if dumb question
Just put the SIM in another unlocked phone.
If all features work, it's good.
09-17-2021 10:13 PM
Curious….how do you “test” if the SIM is working in the other phone? Sorry if dumb question
09-17-2021 10:11 PM
Me too…..switched lastnight. Koodo to public. Just no texts. What iPhone do you have?
I have opened a ticket and am waiting for help.
09-16-2021 06:20 AM
@CourtneyE wrote:I ported my Koodo number over today to public mobile. Everything looks like it is set up but my phone will not send or receive texts. Incoming and outgoing calls work as well as data. I have deactivated and re activated the account already, and went through all the settings on my phone already. Koodo has deactivated my account already to everything should be set up..
It sounds like you are trying the right steps.
And since this is a Samsung, and you did try the SIM into another phone and the same issue happens, I would suggest asking CSA to check your account.
But before you submit a ticket, try this:
a Soft Reset: press and hold the Power button and the Volume down button down simultaneously for more than 7 seconds to restart it.
To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:
1 - Faster - Click the bubble comment circle on the bottom right-hand side of your screen,
or use this link to: Get Help With SIMon the Public Mobile chatbot
OR
2 – Slower - Use this link to:
Private Message to Public Mobile Customer Support Agents (CSA)
09-16-2021 01:02 AM
Did you power off phone when you switched the SIM card?
Wait a few minutes then power back on again?
I know you did a factory reset which should do the trick but power off might do the trick…never know.
09-16-2021 12:44 AM
@Anonymous I tried the SIM card in an older Phone I have and I had the same issue. I disabled the chat again after the factory reset. Sorry for being difficult! I am thinking it must be an issue on PM's end. My koodo SIM worked fine (until the number switched to PM)
09-16-2021 12:36 AM
@CourtneyE : Yeah I then saw your post about having done a factory reset.
So can you find the Message Centre in the texting app. It should be +16475800172 . I think that's just outgoing but something else to look for.
09-16-2021 12:35 AM
@CourtneyE :Since it don't work in other phones too it must not be phone problem it must be Public Mobile problem, you'll have to contact customer support by click that white chatbot bubble in bottom right or write them private message by click envelope button on top right.
09-16-2021 12:32 AM
@Anonymous haha, I also did that too. I disabled the samsung chat feature in my settings.
09-16-2021 12:32 AM
@CourtneyE : That's where I was headed. You need to turn off that option in the texting app. Unless you prefer to always need the internet for "texting" which is really instant messaging. Standard SMS texting doesn't need the internet.
09-16-2021 12:31 AM
@TheGx I tried that. still could make calls and use data. no texts 😕
09-16-2021 12:31 AM
I did factory reset of the phone this afternoon in frustration. still nothing.
09-16-2021 12:31 AM
@CourtneyE :Can you try put your sim card into another phone to see if it work in other phones?
09-16-2021 12:29 AM
@Anonymous It sends over "samsung chat messaging" which goes through wifi/data but not actual texts.
09-16-2021 12:26 AM
nope. it will send the "samsung chat messages" which go over wifi and data. but actually texts do not work.
09-16-2021 12:26 AM - edited 09-16-2021 12:30 AM
09-16-2021 12:25 AM
@CourtneyE : If you connect to wifi or mobile data do any texts go in or out?
09-16-2021 12:20 AM
no it is a samsung
09-16-2021 12:19 AM
@CourtneyE : Is this with an iphone?