Not receiving text

[hg123]

Ported is successful, but i am not receiving texts.

[Sansan]

Did you check to see if your old provider Sim is still working? Does that still have services? 

[hg123]

I did reboot, but it is not helping. I cannot receive  either texts ie RMS or SMS

[Andy85]

Hi @hg123,

Would you happen to know if you are trying to receive RCS texts or SMS texts? If RCS, you need to be around a WiFi network of have your data mobility turned on. Make sure they are turned on. 

For regular SMS texts, you simply need to be connected to the Public Mobile network. If unable to receive them, please reboot your phone as others have mentioned.

[hg123]

No, rebooting didn't help

[BKNS27]

@hg123 

Reboot your phone by powering off then back on. See if that helps.

[hg123]

Calls are working

[Sansan]

Try to reboot phone and see if that will help.

[Handy1]

@hg123  How about incoming calls ? And data ?

Try rebooting the phone , if same submit ticket with support

send a  private message   To CS_Agents

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437