cancel
Showing results for 
Search instead for 
Did you mean: 

Not receiving text messages

Denn1s
Great Neighbour / Super Voisin

Hello,

I just got a cellphone number with public mobile 1 month ago. I realized that everytime someone send me a text message from an iPhone I don't receive it, but the former phone number owner does it. What should I do in this case?

6 REPLIES 6

Jb456
Mayor / Maire

@Denn1s  

 

If your scroll down the link above there is a spot to enter your phone number. You have to do that..

 

Screenshot_20201202_163018.jpg

@Denn1s 

 

Go to link below and deregister iMessage from the phone number 

 

https://selfsolve.apple.com/deregister-imessage/

Denn1s
Great Neighbour / Super Voisin

I don't have an iPhone.

The person who used my phone number before me has the iPhone, and change his/her phone number.

It seems like this person stil has my phone number in his/her Apple ID account.

Denn1s
Great Neighbour / Super Voisin

Okay, thank you

Gunner123
Deputy Mayor / Adjoint au Maire

@Denn1s wrote:

Hello,

I just got a cellphone number with public mobile 1 month ago. I realized that everytime someone send me a text message from an iPhone I don't receive it, but the former phone number owner does it. What should I do in this case?


@Denn1s hi go to Apple’s website and de-register number

JK8
Mayor / Maire

@Denn1s wrote:

Hello,

I just got a cellphone number with public mobile 1 month ago. I realized that everytime someone send me a text message from an iPhone I don't receive it, but the former phone number owner does it. What should I do in this case?


I read about this in another thread on here before. @Jb456 should be able to help you out.

Need Help? Let's chat.