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Not receiving text from Amazon

JudyW999
Good Citizen / Bon Citoyen

I receive them from other agencies.  Is anyone else having this issue?

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@JudyW999 wrote:

I receive them from other agencies.  Is anyone else having this issue?


Are you asking about the text message that Amazon sends you every time you log in from a different IP address? I'm receiving those fine, although I'm finding that there's a delay of about 10 seconds. Are you a brand new customer and did you just port the phone number to Public Mobile?  That can sometimes cause issues with these types of messages.

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@JudyW999 wrote:

I receive them from other agencies.  Is anyone else having this issue?


Are you asking about the text message that Amazon sends you every time you log in from a different IP address? I'm receiving those fine, although I'm finding that there's a delay of about 10 seconds. Are you a brand new customer and did you just port the phone number to Public Mobile?  That can sometimes cause issues with these types of messages.

JudyW999
Good Citizen / Bon Citoyen

no I was doing a password reset.  As part of a two part authentication I receive the code to my email but just not getting the text message.  I have called amazon and they  have confirmed the correct number.  They have suggested to contact carrier


@JudyW999 wrote:

no I was doing a password reset.  As part of a two part authentication I receive the code to my email but just not getting the text message.  I have called amazon and they  have confirmed the correct number.  They have suggested to contact carrier


It could be a carrier issue but it could also be an Amazon issue.  Did Amazon customer service at least get the password reset for you?  Surely, they have a procedure in place if the text message isn't coming through.

JudyW999
Good Citizen / Bon Citoyen

No they couldn't.  They asked for another cell phone number but my husband isn't home right now to try that.  I have noticed that some offices are unable to reach my cell being an 672 area code.  Maybe that's the issue.  

 


@JudyW999 wrote:

No they couldn't.  They asked for another cell phone number but my husband isn't home right now to try that.  I have noticed that some offices are unable to reach my cell being an 672 area code.  Maybe that's the issue.  

 


That doesn't sound right. I would contact them again. Not all (but most) Amazoon customers have cell phones.  Also, what's the point of this security measure if they're willing to override it by someone calling in and giving a different phone number?  Is there password reset option that works through e-mail?

 

When it comes to the issue of having an 672 area code, that's a probelm with the other company and it isn't related to anything that Public Mobile can do anything about. Some companies use databases to verify that numbers are valid. Unfortunately, these databases aren't always up-to-date. These companies need to either remove that phone number legitimacy check or update their databases.

JudyW999
Good Citizen / Bon Citoyen

you enter a security code but it still wants to send a text, which is the problem.  Not my favourite supplier anyways but this is a frustrating situation.  I will call them again and try another agent.  Thanks

Did you Ever received such code from Amazon?

JudyW999
Good Citizen / Bon Citoyen

No.  I called them back and has the account reset, but still not getting texts.  

 

 

JudyW999
Good Citizen / Bon Citoyen