@JudyW999 wrote:
No they couldn't. They asked for another cell phone number but my husband isn't home right now to try that. I have noticed that some offices are unable to reach my cell being an 672 area code. Maybe that's the issue.
That doesn't sound right. I would contact them again. Not all (but most) Amazoon customers have cell phones. Also, what's the point of this security measure if they're willing to override it by someone calling in and giving a different phone number? Is there password reset option that works through e-mail?
When it comes to the issue of having an 672 area code, that's a probelm with the other company and it isn't related to anything that Public Mobile can do anything about. Some companies use databases to verify that numbers are valid. Unfortunately, these databases aren't always up-to-date. These companies need to either remove that phone number legitimacy check or update their databases.
